OnlyCars FAQ

OnlyCars creates vehicle videos from your existing photos. Add vehicle details, choose a look, music and format, then download the finished video or publish through available channel connections. It suits individual listings and regularly changing dealer inventories.

Yes. Your first successfully created video is free and tracked separately from purchased credits. A failed render does not consume it. Further successful videos require credits. No payment details are required to register.

You need an account, make and model, and at least four suitable vehicle photos. Price, description and company name are optional. Have current vehicle details ready and only use images you have permission to use. Six to ten varied, sharp images are a good starting point.

A company name is optional. For a recognizable presence, add and save your logo, website and contact details. Check available dealer branding before rendering. You can connect social accounts in your profile if you have the appropriate permissions.

When creating a project, select 4 to 30 JPG, PNG or WEBP images. Supported originals up to 50 MB each are prepared for upload. Later upload views use the limit shown there. Export larger or unsupported files to a suitable format first.

First wait for image preparation to finish. Remove problematic files using the trash icon and add a smaller JPG, PNG or WEBP version if needed. If neither removal nor selection responds, preserve entered text before reloading. Send support a screenshot, file format, size and browser details.

Open Manage images and drag the image by its handle to the desired position, or use the arrows. Wait for the save confirmation. Changing image order does not change an existing video; create a new version to include it.

Leave room around the vehicle when shooting and choose the target format early. Landscape photos may need cropping for 9:16. Check the front, rear and wheels in the preview and finished video. Adjust image focus where supported by your template or choose another image.

Choose the Clean Video template under Look & music. Leaving the description blank removes only the description, not automatically the vehicle name, price or other overlays. Select No audio for a silent video as well. Review the finished result before sharing.

Video space is limited, so descriptions are shortened for overlays while the full description stays in the project. Start with the most important genuine highlights. Check price, currency and spelling before rendering.

9:16 is portrait for Reels, TikTok and Shorts. 1:1 is square for feed posts. 16:9 suits websites and traditional YouTube videos. Each successfully rendered format version counts as a separate video.

Under Look & music, preview and select available tracks or use automatic selection. No audio creates a video without a music track. This is independent of the template. Listen to the finished video and check usage rights for your intended publication.

Queued means the job is waiting for capacity; processing means the video is being created. Duration varies, so do not repeatedly submit the same job. If an error appears or the status remains unchanged unusually long, note the project and message and contact support.

An existing video stays unchanged. Save updated details, images or settings and render a new version. A successful new version requires another credit. Review all settings before rendering again.

Yes, through channel connections available and authorized in your account. Connect the correct channel in your profile first. Check account, caption and visibility in the publishing dialog. If a platform or authorization is missing, download the MP4 and upload it yourself.

Not automatically. Upload, processing and publication are separate steps. Wait until the video is ready, then confirm publication in the dialog. Open the actual post afterward; an upload message alone does not confirm publication.

Check that you are signed in to the right platform account and have the required page or channel permissions. Review the accounts selected during authorization. A connection alone does not guarantee publishing access. Note any error message without sharing passwords or access tokens.

The MP4 is your finished video file. The share link opens the public vehicle page with its information and contact options. A social post is published separately on a platform. Sharing a link does not automatically publish to your connected channels.

Listing contains 2, Business 10 and Professional 30 video credits. These are one-time purchases without automatic monthly renewal. The main differences are volume and price per video. Under the terms, purchased credits are valid for 12 months from each purchase date.

Active renders reserve credits, which are consumed only on success. Failed renders do not deduct credits. Downloading or sharing the same finished file does not require a new render, but creating a new version does.

Credits are added after payment confirmation, which may be delayed depending on the payment method. Check that you are in the correct OnlyCars account and refresh the balance view. Do not immediately buy again. If the issue persists, send support your account email, purchase date and payment reference, never full card details.

Enter your full business name, billing address and applicable tax ID at checkout if you have one. Check total and tax before paying; a VAT ID does not automatically make a purchase tax-free. Access the Stripe portal from Credits & packages. Contact support if a required invoice is missing or needs correction.

Use Forgot password with your OnlyCars account email and check your spam folder. Never share your password, recovery link or verification codes. If recovery fails, contact support with your account email.

Only use content you have the necessary rights to use for your intended purpose. An image from another listing or music found online is not automatically free to use. Before publishing, also check plates, people and other sensitive information in images. See our privacy notice for data processing details.

Include your account email, affected project, time and exact error message. A screenshot, browser and device details also help. Briefly describe your last action. Do not send passwords, verification codes, access tokens or complete payment details.